Frequently asked questions

  1. What is CelluWave Pro 17X?

    An at-home handheld smoothing massager designed to help reduce the appearance of cellulite and uneven texture on thighs and hips with a quick, repeatable routine.

  2. How does it work?

    Adjustable suction (12 levels) + optional gentle heat (12 levels) + 8 stainless-steel rolling beads. Glide the head slowly over each area so skin looks smoother over time. One-tap pressure release gives instant lift-off, and a 20-minute auto-off supports safer sessions.

  3. Who is it best for?

    Busy women who want a private, at-home routine for thighs/hips without salon appointments. Suitable for most skin types when used on healthy, intact skin.

  4. How soon will I see results?

    Many users notice smoother-looking skin in about 4 weeks with consistent use (3–4 times a week, a few minutes per area). Individual results vary.

  5. How do I use it?
    • Apply a thin layer of body oil or lotion for glide.
    • Power on → start on low suction → add gentle heat if desired.
    • Glide slowly on outer/inner thigh and hips for 3–5 min per area.
    • Tap pressure-release to lift off comfortably.
  6. Which areas can I treat?

    Thighs, hips, waist, back, arms, and shoulders. Not for face, chest, over varicose veins, bruises, broken or irritated skin.

  7. Does it hurt or leave marks?

    You should feel a comfortable pull/warmth. Temporary pinkness can be normal and fades. If you see bruising or discomfort, reduce the level or stop.

  8. Do I need oil or lotion?

    Yes. A thin layer of oil or lotion helps the head glide smoothly and improves comfort.

  9. Is it waterproof?

    No. The device is not waterproof. Use on dry skin and wipe clean after each session. Do not submerge or use in shower/bath.

  10. What’s in the box?

    CelluWave Pro 17X device, USB-C charging cable, 5 sponge filters, and a quick-start guide.

  11. Battery & charging

    Built-in 1800 mAh rechargeable battery. About 2.5–3 hours of use after ~2 hours of charging via 5V/2A USB-C adapter.

  12. Cleaning & care

    Turn off and unplug. Wipe the head and body with a soft, slightly damp cloth. Replace the sponge filter if clogged. Store in a cool, dry place.

  13. Safety notes

    For cosmetic massage use only. Not a medical device. Avoid use if pregnant, on blood thinners, or with a medical condition unless approved by your doctor. Keep away from children.

  14. Payments you accept

    We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.

  15. Shipping & tracking

    Orders usually ship the next business day. Average delivery is 6–14 business days depending on destination and carrier volume. Tracking is emailed once shipped.

  16. Returns & warranty

    Try it for 30 days. If it isn’t for you, contact us for a hassle-free return. Manufacturing defects are covered by our limited warranty-just reach out with your order number.

  17. Is this medical advice?

    No. CelluWave Pro 17X is a cosmetic massage device and is not intended to diagnose, treat, cure, or prevent any disease. For health concerns, consult a licensed professional.